Thanks for your comments, keep sending us more!
Categories: Maybank2u
A big hello to everyone in the Malaysian blogosphere. Many of you have discovered the new M2U and have posted your thoughts on it in forums and your blogs.
You’re helping us to find bugs and suggest improvements to make M2U the best internet banking portal in Malaysia. We really appreciate you taking the time to do so and want to encourage others to do the same. When we see your posts online, the entire team (and our bosses) gets motivated to make changes and improvements, so keep them coming!
We've got a big to-do list
We are now compiling all your feedback and working on our ‘To Do’ list. While we’re doing our best to meet your suggestions, please keep in mind that we will not be able to make every change you suggest. Also, we would appreciate your patience as the site is still in Beta.
P.S. We’re pretty new at blogging too and would love any tips you have for us. Like, what’s a trackback?
September 28th, 2008 at 10:36 pm
Is there limitation in the email address field in 3rd party accounts? I am not able to capture the full address past 30 chars.
September 30th, 2008 at 10:31 am
Dear B,
Currently there’s a limitation of 30 characters in the email address field for 3rd party account transfer. Nevertheless, thank you for raising this concern; we will consider expanding the number of characters.
September 30th, 2008 at 9:26 pm
Can someone from Maybank reason out why is there a limit of 10 Favourite Accounts under Interbank GIRO. CIMBClicks allows more than 10 Favourites for interbank GIRO and also within CIMB itself. Why limit customers from setting up favourites?
October 3rd, 2008 at 10:00 pm
Is there any plan to make transaction history similar like cimb that have time when transaction made? With this details it will make your business customer more easy to check their client payment.
October 10th, 2008 at 4:06 pm
There is one thing that I have wrote over previously to Maybank. Payment of credit cards option. It’s always Statement amount and other amount. The most important one… Balance amount is not available.
2. On the own funds balance transfer page, I would love to see the balance for any accounts displayed on selection (to/from). This would be easier on real time basis.
October 14th, 2008 at 10:52 am
hi,
please implement an application to change billing address for credit cards in m2u.com. it’s a hassle to go to the branch just to change the billing address.
thanks.
October 15th, 2008 at 10:18 am
i do hope this time m2u system will good enough because a few txn been made unsuccessful but a/c debited - customer care give the reason system failure/error which shouldnt be happen at all .
system slow / not key in the tac yet / already click confirm but system slow and yet no reference given either unsuccessful or not but a/c already debited .
pls focus on this matter 1st bcoz it is very important when it comes to customer money !
October 15th, 2008 at 2:36 pm
printout version, please… for transaction history, as bank statement.
October 15th, 2008 at 4:15 pm
I hope that M2U will display the time of every transaction made not only the date. This is very important thing. Others online banking like CimbClicks, RHBOnline already display this features. Why not maybank2u?
October 15th, 2008 at 11:39 pm
Referring to the above comment made by “Nat”, this is what I’ve suggested to Maybank few months ago and I hope this will implemented with this new system.Real time transactions with details such as Time / From/To account (state the acc no)/Debit/Credit after the transactions..
Just like “Maybank2u Internet History”..
Thx..
October 16th, 2008 at 10:00 am
1. The new all-you maybank2u took a significantly long time to load and ready for my input.
2. The word ‘beta version’ seems suggest that the system is not ready for mass usage and is still undergoing tests.
Hoping for a better maybank2u experience soon.
October 16th, 2008 at 10:02 am
Hi Maybank.
Tahniah utk new design. Tapi saya nak komen sikit tentang laman web m2u ni. Loading pages selalu lambat atau lembab.. bila loading lambat selalu transaction gagal. Saya lebih suka web mu2 yang lama sebab loading page yang cepat dan mudah.. Utk hari ini saya dah cuba 3 kali transaction tapi gagal. Dicadangkan maybank tidak meletak banyak grafik yg boleh melambatkan proses di account area atau secured side (https). Kalau nak letak jugak untuk (http) saya rasa sesuai. Akhir sekali saya rasa TIDAK SELESA dengan loading page web ini. Sekian
“Pengguna Maya”
October 16th, 2008 at 12:22 pm
Have to agree with you new M2U very slow to log in
M2U must overcome this as asap it is an outrageous and hassle to consumer
October 16th, 2008 at 12:51 pm
yes, i agreed with hakeem…
why it took so, so, so long to get the login page and then after that have to wait for another 15 min to mbb display the input and so on…
why this thing must be like this, it supposed to make ur customer easy and it will be convinience tool for who had no other time to go to the bank…..
October 16th, 2008 at 1:35 pm
Loading pages so bad..
Loading time index page for (http) http://www.maybank2u.com.my only not (https).
Connection Rate / Download time.
14.4K - 200.26 seconds
28.8K - 108.83 seconds
33.6K - 95.77 seconds
56K - 64.42 seconds
ISDN - 128K 31.80 seconds
T1 1.44Mbps - 18.65 seconds
so for secured pages (https)..??
October 16th, 2008 at 3:18 pm
I agreed to hakeem ’s comments..Today I cant do any transaction ..
really slow..
October 16th, 2008 at 3:28 pm
Is it just me or the new Maybank2u is soooo slow. And I keep getting error messages. Can I switch back to the classic view & how do I do that….?
October 16th, 2008 at 3:33 pm
website terbaru maybank2u menyusahkan…
October 16th, 2008 at 5:02 pm
Refer from navedb’s comment. Balance of each transaction shown in account statement is essential to user who need to keep track the balance of each transaction which has been proceed. It’s kinda hard to know how much balance remaining when has paid for last few day of the transaction.
October 16th, 2008 at 6:04 pm
I can’t used MB2U the hold day.. service not available….
October 16th, 2008 at 6:12 pm
New website really take long time to load and after login also need a long time to process those transaction.
October 16th, 2008 at 6:22 pm
Agreed with Hakeem. I need longer time to log in. Logging in maybank stocks need two steps compared to only one before, wasting my time a bit more. However I like the overall new look.
October 16th, 2008 at 7:11 pm
I agreed with Hakeen, the new maybank2u interface took too long time to load and to work around. I am using broadband to access maybank2u.com , however, it still take ages to load. Hope you will look into this issue and improve it soon. We do not need fancy design, we need something work efficiently, quick and clean look, just like CIMB clicks.. they have nice, clean design with good features and load much more faster compared with Maybank2u website.
Thanks a lot.
October 16th, 2008 at 7:29 pm
thank you for upgrading m2u site,here are the suggestion for more enhancing m2u
1. the holder passbook can view their statement account n print out bank statement without go to where is the branch account opened.its happen to me recently.
2. the security is total 1st class but sometime m2u getting slow to load even after my server up..please check your network cabling or server once a week my suggestion.
3. compatible hours.extended online banking until 12.30 am.it may useful for some company to do their transaction if closing business hour n 12.00 midnight.
4. instead have windows live messenger why shouldn’t open messenger for skype messenger or google talk also..because yahoo messenger id can add msn hotmail id…hope take as an advantage.
thank you…..nice job to all webmaster n admin m2u
October 16th, 2008 at 7:53 pm
The site looks great but not the speed as it took ages to download. If this is a beta version may i suggest to leave a link for us users to go to the old version to make our normal banking.
Convenience PLS!
October 16th, 2008 at 8:14 pm
Why slower than the previous? I tried few times by pressing log in button but it take more than a minute to go to the next window. I feel no confidence with this new MB2U website so I change my mind to log in and do any transaction today.
Thank you.
October 16th, 2008 at 8:24 pm
Old site was slow, this site is slow enough that it is not usable. Takes 5+ minutes just to log in and view transactions on one account. It might be faster to go to the post office to pay bills now.
October 16th, 2008 at 9:36 pm
the new website is very very slow….until time out! I have been trying but its real frustrating. Plse do something to improve it. I have always depended on online banking and if its going to be like that then……….
October 16th, 2008 at 9:45 pm
The website looks great but it takes a really long time to load. Please improve. I don’t want to spend the whole evening just to sit in front of the monitor when I want to do just a transaction online.
October 16th, 2008 at 9:47 pm
it’s much slower than old m2u and it has got error when I view my transaction history, pls fix up!
October 16th, 2008 at 9:57 pm
The site looks fresh. However, the response time is extremely slow. I have been trying to logon since this morning, until now I am not able to logon the page. Only the main page is loading fast.
Wondering how this made decision for system to go-live with such terrible performance. As such, it significantly interrupts users for using Internet banking services for business transaction.
Looking forward for better performance in future.
October 16th, 2008 at 10:03 pm
the new site is really slow. dont know what’s the problem..cant take the traffic…maybank has too many customers? cant log in at all!! really frustrating!! please solve this problem ASAP!!
October 16th, 2008 at 10:04 pm
Tahniah atas rekaan design terbaru tapi……….saya merasa amat kecewa dengan kepantasan sistem kerana sudah sehari suntuk saya cuba untuk masuk tapi masih tidak dapat….bukan luaran yg penting tapi isi kandungannya dan keselesaan yg lebih penting….saya rasa sistem lama adalah yg terbaik…..
shm
October 16th, 2008 at 10:07 pm
i dont care bout d look, as long as i can do my transaction. This NEW slowness is BAD BAD BAD!!
October 16th, 2008 at 10:10 pm
Nice concepts but the performance was so bad!….Managed to logon once but then was kicked out…later can’t even get the logon screen to explore more
October 16th, 2008 at 10:15 pm
Agreed totally with Vince. It would be better for M2U to spend $$$ to make respone time faster rather than just the look & feel.
Faster response please….
October 16th, 2008 at 10:16 pm
new web MENYUSAHKAN. Waktu ia sangat2 diperlukan tidak boleh digunakan. fade up…
October 16th, 2008 at 10:17 pm
I like maybank online banking very much. But I am very disappoint new web site and its servcie. It is really slow. I just wanted to check my transaction only, it took five minutes to show me the detail. I can make a cup of coffee.
October 16th, 2008 at 10:17 pm
I agreed to Vince..the new site too slow and take times…. The wordings of printout receipt is also very small, not easy to view especially when received by fax, prefer the old version, standard size of fonts….
Pls look into this matter, tks !!
October 16th, 2008 at 10:20 pm
new m2u took time to load..sometimes hanged and lagged..
October 16th, 2008 at 10:28 pm
damn slow!!!!! bad performance….back to the root pls…
October 16th, 2008 at 10:38 pm
I’m really tired with new facelift website MB2U, face looks nice but the process very slowwwwwww, I hope MB2U do something before I’m give up and change to other bank, no point new facelift but operation tooooooooooooo slow.
October 16th, 2008 at 10:39 pm
You call this for the better. Looks like for the worse… Frankly, this new site is majestically slow.. Should’ve include the word “BETA VERSION”.. Duh!!
October 16th, 2008 at 10:41 pm
New website took long time to download… unable to do any transaction today. compare old version is better than new version if this is the “normal time” to download for the new website.
Need to improve on that for user convenience.
October 16th, 2008 at 10:47 pm
The thing greatest thing about the new website is how useless it is. Its the greatest USELESS website i’ve been to. I can’t believe i just spent 2 hours trying to login and pay my bills.
maybe i’ll spend another hour to try and eventually i’ll give up. I never thought i’d last this long trying to login to a website!!! I’m just amazed at how much patience i’m juicing out just to make sure astro doesn’t cut my subscription tomorrow.
October 16th, 2008 at 10:54 pm
The new site is like facebook. i just spent hours on it and accomplished nothing ^^
October 16th, 2008 at 11:00 pm
saya dapati loading terlampau super duper lembab.
menyusahkan pengguna.
xperlu grafik yg byk. simple friendly user.
lg bgs if fully html version sbb maybe ade komputer yg xsupport grafik2 yg terlampau hebat.
tenkiu!
October 16th, 2008 at 11:20 pm
serriouse ..ur new web to bad… veryyyyyy slowwww
October 16th, 2008 at 11:28 pm
Please please please please change back to the old site!!!!! This site is sooooo slloooooooowwwwwwww…….oh my goodness!!!! We want to have faster transaction…not a site that looks nice only! All I want to do is banking at top speed…..it is really frustrating! Please do something…pleasssseee!!!
October 16th, 2008 at 11:31 pm
why does my transaction disaproved?rejected..?error …………i clicked the link to the old version and login is fast but when it comes to do transfer..rejected..tac is sent quick..but why rejected?…server down?maintenance?
October 16th, 2008 at 11:36 pm
The new maybank2u website is look like fake site, make people not confident and loading very slow, pls upgrade your services not downgrade services. thank you.
October 16th, 2008 at 11:42 pm
The main site never put the maybank logo, only like “maybank2u.com” , when i first time saw the new site, i can’t believe it.
October 16th, 2008 at 11:46 pm
Please ! make simple and easy and faster and secure for your new maybank2u website. bank must give poeple secure and strictly, why got messenger ?
October 16th, 2008 at 11:48 pm
Agreed to what had been words by Vince - too slow to loads.
October 16th, 2008 at 11:48 pm
please improve the speed. just to log in it took days!
October 17th, 2008 at 12:07 am
LOGIN VERY SLOW, PLEASE UPGRADE THE LOADING SPEED SO WE DON’T WASTE PRECIOUS TIMES WAITING FOR THE LOGIN . ANYWAY NICE EFFORT
October 17th, 2008 at 1:41 am
I can’t used MB2U the hold day.. service not available….
yes I agreed…everytime will automatically log out by itself coz took to long time to go to every page…yes it’s look nice but it must be convenience. Why dont you just use the old concept while you just improve the new web services. The online banking is meant to be fast and efficient, not slow and troublesome. If you want your customer to test your BETA site at east you can inform or put an option (button) at the classic m2u.com. Not once you type m2u.com.my it will redirect customer to the new and troublesome website. You will make customer complaining about the services. Now customer already comparing you with others. Luckily I manage to go to the classic ver. as I need to make a transaction will due tomorrow morning.
Webmaster have a good idea but even you got 1GB connection it’s still slow and will kick you off and need to log in few time. it is troublesome thou. Just use your old jsp site until the flash/silverlight whatsoever site you want to build problem is solve. Yes I know you want customer to test the BETA /new ver m2u, but atleast inform or give customer an option.Not every customer got a super connection. You wouldn’t know if the customer is using dial up…
1. INFORMATION: YOU GOT A FLASHY BANNER ON TOP OF THE CLASSIC SITE, WHY DON’T YOU ADVERTISE IT OVER. THAT WHY IT’S CALLED I.T.
2.VISIBLE FOR CUSTOMER: WHY MAKE DROPDOWN MENU…YOU KNOW PEPS NOWADAY IS ‘MALAS’. YOU CAN SAY MALAYSIAN IS CORKY AND LAZY BUT THE BANKING ONLINE SERVICES MUST BE EFFICIECT, CONVINIENCE, EFFECTIVE, EASY ACCESS YET BETTER SECURITY.
3. TROUBLESOME. NO RND. BETA MEANT FOR PILOT USER TO RUN TEST.
ANYWAY THANKS AGAIN GOOD IDEA. TO MAKE IT MORE INTERACTIVE
October 17th, 2008 at 1:59 am
need button request TAC near TAC field… like old version.overall comment old version still the best & simple ..
October 17th, 2008 at 8:58 am
To Who Ever That Concern
————————————-
Here is my two cents opinion.
The new website is a very interesting and able to capture my attention, and I believe it also has become very user-friendly web. Congratulation.
Unfortunately, this website is not a regular web where people come-read-and go. People do business here and I am not able to do my regular transaction?
The loading page made me ‘feedup’. Service not available currently? Come on guys, this is not the time. If it is not ready, dont release it yet okay.
Classic website, you are still in my heart. All-new-all-you, must catchup and not impress me much.
The important thing for me is: the website able to operate successfully regardless the interface is cute or not. Just fix what ever that must ASAP. We cannot wait due to your vulnurabilities .
Thank you.
October 17th, 2008 at 9:14 am
Need to improve loading process. So slow to log in. The frontpage design was impressive. The most important of all is security. Constantly upgrade its security especially involving internet transactions. My suggestion is the upgrade version has the same functions with the older version because most of the M2U user has familiar with the functions. Hope Maybank will grow stronger and become the the no.1 bank in Malaysia and International. Tq
October 17th, 2008 at 9:23 am
I logged in yesterday but too slow. Even if I managed to go in, suddenly message “idle” displayed and ask to re-login. This morning remains the same.
Based on other comments and my own experience, it seems that new M2U has not gone thru proper testing and UAT from users perspective !.
We expect the now one is ‘Wow” not “apa ni”.
“The purpose of business is make customer happy”.
October 17th, 2008 at 9:33 am
I have to agreed with all that was said. The site looks great, no doubt. Pleasing to the eyes, I have to say. The yellow and black contrasted nicely, not distracting.
Though the upgrade is welcoming, sad to say it has its drawback
1. The site and every new pages take ages to load.
2. Its quite frustating having to go back to ‘all accounts’ page in order to get into another account. I still prefer the drop down list to select and click go.
3. I still prefer to select the services from the left panel. A drop down of sub-services makes it easier to choose for a services rather than having to go into every heading tab/page and select the services from there. As mentioned. it just take ages to load the pages.
4. Convenience and user friendly is the most important thing to the consumers. This is a banking website for consumers to do their banking transactions. Suggest to leave the fancy footwork at the homepage where you promote your products and services. But for online transaction, FAST, SIMPLE and USER FRIENDLY is the key.
October 17th, 2008 at 9:33 am
Hi, Regarding the new interface maybank2u. I believed that most of the maybank2u users disappointed on it because of the color of interface, no user friendly, extreme slow loading speed, fonts no in standard, etc. In facts, i still able to use the old interface back now and it a lot better than new version in most of the aspects. Hope maybank’s management allow to upload back the old version if the new version still in BETA version, i felt no differences between the BETA version on the previous month and current month. Thanks.
Anyone still want to use old interface… Click the link below…
https://www.maybank2u.com.my/mbb/scripts/mbb_login.jsp?do=Login
October 17th, 2008 at 9:41 am
I agree with all those people having problems on their PC throttle, I ran two simple transactions at the office’s super fast connection and is already tremendously slow compared to the old MB2U version. Bring backI The lightning speed connectivity please.
October 17th, 2008 at 9:43 am
The new Maybank2u website is just too slow, and have gotten worse than the previous one. It is frustrating that the pages take longer time to load. Though the screens looks more attractive, the loading time has offset this new UI improvement. An improvement must be done on the performance of this new system, or it’ll start driving users away.
October 17th, 2008 at 9:50 am
I need to do fast online banking.. not surfing…
You need to improve the loading time fast..
October 17th, 2008 at 9:58 am
It is nice to have a new look but it is not that efficient for us to do or check transaction. i am not able to check my banking transaction continuosly for two days and both scenarios are caused by the problem of slow speed to load. further, the session close message always pop out before the desired page has been load successfully. Looking for a more effecient and convenience website rather than a nice website. hope this problems can be solved soonesr possible. Thanks.
October 17th, 2008 at 10:14 am
i agree with vince the speed to slow better using old version
October 17th, 2008 at 10:17 am
Hi Maybank2u,
Congratulation the new Maybank2u website and it great.
Why new Maybank2u website unable to login since yesterday launching?
Please take action as soon as possible and put in working properly.
October 17th, 2008 at 10:20 am
The site is too slow. I used to do all banking and payments transaction through M2U by end of the month. Now i’m a bit worry with M2U efficiency. If this problem is still exist … How????
October 17th, 2008 at 10:25 am
Agreed with Vince. tdy at 10.07 tried to go online. The new web site looks impressive but it is so slow. That makes the old one better! Better do something fast! Tks
October 17th, 2008 at 10:27 am
Hmm.. the site do looks impressive but been trying to click the login button but nothing happen.
October 17th, 2008 at 10:38 am
Stupid, very very slow and bullshit!! It’s all i can say about this new website!!
October 17th, 2008 at 10:40 am
Is a new face & new look & we also need new time to use it (longer time) but……. I cant do any transaction or even view my acc really slow……….
October 17th, 2008 at 10:48 am
i can’t make any transaction yesterday n today too…tooo slowwww..wasting my time a lot..
October 17th, 2008 at 10:53 am
It take me ages to load, login, transaction and so………Since you have so bad comments from the users, please revert back to old version. Thank you.
October 17th, 2008 at 11:17 am
Tak boleh login dah 2 hari! What’s the problem. Walau canggih macamana pun tak boleh guna what’s the point grr….
October 17th, 2008 at 11:18 am
Give us back the old maybank2u lah! We need to work man!
October 17th, 2008 at 11:24 am
The new page looks fresh.
However, the response time is extremely bad!!!! I cannot do transaction for many days.
Wondering how the decision was made for go-live where the performance give a serious impact to the business!!!!!!! ALL user couldn’t LOG ON the system.
I am starting to lose my temper while trying to access the page.
I would like to suggest if you could open the “older page” for accessing til the new implementation was stable!!!!!!!
Thanks for your consideration!!!!!!!! Looking forwards for it!!!!!
October 17th, 2008 at 11:29 am
online transaction is too slow, better use the old version. login until make one transaction need about 10 minutes to finish, old version about 1~2 minutes to finish.
Please make an improvement.
Thanks
October 17th, 2008 at 11:29 am
The new website is reallllly slow. And difficult to navigate. We keep going back to the same pages to change to another job. Crazy. And your telephone toll free line….I spent 30 mins waiting for someone to attend to me and then the line cuts off. Totally meanlingless to tell us that we will attend to you shortly. No such thing. Please ask your managers to try to call and to use the website. It is not the internet connection as I can access other bank sites without problem.
Please improve. I do a lot of internet banking and your new site has caused my blood pressure to shoot up.
October 17th, 2008 at 11:35 am
Aku tak pernah jumpa website banking online yg lembab mcm nie skali..
tukar bank laa lps nie..
October 17th, 2008 at 11:42 am
Too slow!!!!!!!!!
The old site was already slow…
waiting for a TAC or page refresh would get me kicked out and have to log in again!!!!
This new site is making my online banking experience EXCRUCIATINGLY painful!!
Please do something QUICKLY!!… I rely on online banking very extensively and this is a VERY big step backwards!!
Fast speed with good functionality will always win out over flashy and slow!!!!
October 17th, 2008 at 11:44 am
Your new maybank2u website looks nice. However the page was too heavy. Ussually to login its take less than 15seconds but with the new maybank2u website its takes FOREVER!!. For us the customer; beside security, the fast loading page is important to navigate from one page to another. We can’t affort to wait up to 15min just to login and more than 30min to do one transaction. Prefer the previous version of maybank2u website. i can’t even login to the page with this new-not-good-website. thanks.
p/s1: i’m using Win XP with Pentium D CPU 3.20GHz with 1GB RAM. (so no issue that my PC is slow)
p/s2: Even your “make an enquiry function” does not works and always throw error “Sorry,
There was an error sending the message.”.
October 17th, 2008 at 11:45 am
you’re new web page is very promising….. but, it’s extremely slower than the previous one. can you revert it to the old webpage or maybe you can put two options there. it’s really slow, even i have the fastes package of broadband, still i dnt have the patience to wait to do my transaction on line. please do something about it as soon as possible.
October 17th, 2008 at 11:46 am
i think m2u trying to tell us to move to other bank with this new m2u. Impossible to login. Now i gotta go to nearest branch/atm!!!
October 17th, 2008 at 11:56 am
yeap, i’ totally agree with all of commentars…. compare than previous versions, this new look and feel sites runs with “kelajuan of siput!!!”..and some of basic functions not work very well.
frankly, i’m very happy if you fix this..
There’s no meaning if website look cool, and does’t matter if maybank want to be same like CIMB clicks. but, for what purposes if at the end of results, loyalty customers comes dissatisfy and switch to another bank
thanks
October 17th, 2008 at 12:11 pm
It took very long time to load and sometimes the session expired without being able to access the content
October 17th, 2008 at 12:12 pm
I need the old version in place back! in order to me to do value day-to-day operation!!.
October 17th, 2008 at 12:12 pm
Congratulations to the webmaster team!
Nice interface and far sighted.
Anyway, since it is new, it should be as a beta version (already!)
So, there should (must) be an alternative site (old version) for users.
Without this, there will be panics and hick-cups.
the old site should not be closed yet
- lets the customers be familiar with the new versions first!
Thanks and best regards
p/s
I only have ONE bank account (Maybank)!
October 17th, 2008 at 12:18 pm
Agreed with them the system was too slow and when we viewing the transaction history,it not giving you details as what we have in the old version of website which contains of all the information(payee,time,date,ref no and etc)
Suggesting to remain the old version till the new version proven user friendly and faster that the ol version.
October 17th, 2008 at 12:31 pm
I would have expected the new look to come with better & more efficient system.
However, sad to say, my experience with Maybank2u since 16 Oct have been annoyingly slow & painfully inefficient eventhough Im on a 36 Mbps (yes, you read it right, Megabytes).
It not only takes as long as 5 minutes just to get into the login page but it takes just as long (if not longer) to get to my personal homepage or any other of the links in there.
So far Ive not been able to perform any activities as I get some form of error message or ’service is currently unavailable’ message.
It is causing much inconvinience to me as I cant check my a/c ’s & do necessary transfers especially with me being out of Malaysia most time.
Early this year I have stop using Maybank2u online stock trading all together after facing numerous unqualified transaction due to its ineffcient system. Made worse, the managers are unappologetic & do not try make situation better.
Buckup Maybank! As you can see from other comments above, users do have a/c with other banks & experienced better services.
It only shows how easy it is for us consumers to move our business to another bank while perhaps, like me, may just keep my Maybank’s a/c to minimal amount, just because my company requires me to have a Maybank a/c.
October 17th, 2008 at 12:32 pm
I just don’t understand why fix something that is not broken?
The new mb2u loads at snail speed. Isn’t online banking supposed to be all about convenience rather than a hindrance? What’s the use of a ‘prettier’ interface if it doesn’t serve the function that it’s supposed to well?
October 17th, 2008 at 12:40 pm
Lembab dan menyusahkan….sampai sekarang tak boleh log in
Please do something!
Thanks
October 17th, 2008 at 2:02 pm
Prefers the old m2u. The new one takes ages to load. Claimed to be easy but more complicated. After login unable to access cos line busy.Thinking of closing account.
October 17th, 2008 at 2:09 pm
Dah 2 hari saya cuba nak buat online transactions, tetapi gagal. Web yang baru ni cukup slow. Saya cadangkan pihak bank berbuat sesuatu dengan segera untuk mengubati kehampaan pelanggan. tq
October 17th, 2008 at 2:14 pm
I can’t do my transaction ,the speed was very bad.
October 17th, 2008 at 2:16 pm
The new website takes longer to load and is less user friendly. Knowing that the majority of the population of malaysia is using problematic slow broadband connection from telekom malaysia, they should have realised to no put unnessasary rubbish advertistment and huge data applets.
The website should be made more bussiness like as, the people who use online banking are not kids! What we need is a website that is user freindly, loads fast and we do not need to click so many buttons to log into our share trading account! Please amend this! Make a link so we can directly log into your accounts, like how the old M2U had and lessen this website, more HTML and less graphics and applets!
October 17th, 2008 at 2:23 pm
The website is very slow.
October 17th, 2008 at 2:35 pm
Changing the site layout is good but in terms of fast accessibility to do online transaction is a must for all users so that no much time spent online waiting to load each and every window. Compared to classic site, its much more super fast and convenient.
Hope MBB will start look into the server performance issue to speed up the processing of transactions.
Just carried out transactions in classic site which far more easy and FAST.
October 17th, 2008 at 2:36 pm
The site looks great.. Good job!!
But the login page shouldn’t be so slow..(anyway.. its just a login page..)
and
- new m2u website require two steps to login maybank2u.com
- new m2u website require three steps to login online stock.
(as compared to 1 step login in old m2u website)
Really a big discount on user confidence in m2u’s future enhancement.
I like the left side bar of OLD m2u interface. Its clear cut and straight to the POINT!
Don’t mention about the response time now, i believe ur team are doing someting on it.
Regarding “Switch to Classic M2U” notice or link…
Please dont write too much “nonsense”..
Just few simple words like “Special Anouncement - To Switch back to Classic M2U - Click here.”. This is to make the notice more NOTICEABLE
(I only notice I can switch back to Classic M2U the next day.)
Sincere comments from a Software Engineer point of view.
October 17th, 2008 at 2:48 pm
Hello, congratulations on your upgrading, however, for the whole of yesterday evening and this morning till 2:40 I found difficulty to log in. Called your customer service and was informed the site is unstable…please do something, I need to log in and do some banking. Best regards
October 17th, 2008 at 4:00 pm
aiyaaa…npr lembab sembab nihhh….harapkan cantik jeee mane jadi leer…perlu cepat laa nk loading pun ambik masa gak nih…(dunia dah berubah, zaman dah canggih…tapi… perlu perbaiki lagi lahhh my2u nihhh…
October 17th, 2008 at 4:03 pm
Woiiiii Apasal la lembab sangat ni!… Website nampak canggih, tapi slow le sesangat. Come on change for the better not to the worse….
If like this, better we change to other bank……
October 17th, 2008 at 4:10 pm
22222222222slow. few hours waiting for nothing………….
Agreed with Kong. Pls Put back the old verison first. Let us to do our transactions for time being.
October 17th, 2008 at 4:21 pm
i dont know why i cant login..bk kali try pn x blh2 jgk..ntah apa-apa ntah..geram betul..!!
October 17th, 2008 at 4:28 pm
Masa yang diambil utk login terlalu lama…
begitu juga masa yang diambil untuk logout.
October 17th, 2008 at 4:29 pm
Could I hv demo login like previously?
It is more direct, quick and resourceful.
Come on, don’t disappointed all the users.
October 17th, 2008 at 5:03 pm
Why Maybank switching to the new website (nice but slow) in a sudden?You should test the system before launch it to the public.Now this issue brought the shame to Maybank as I have 3 accounts (S/A,C/A,Sole Prop) with Maybank and thinking to close all account because of this.Maybank should listen to their customer as well in order to improve themselves.
Thanks.
October 17th, 2008 at 5:12 pm
sgt lembap.. lebih baik guna yg lama.. xlawa pun xpe asalkan memudahkan org buat transaksi… tq..
October 17th, 2008 at 8:08 pm
x suke la pembaharuan.kanapa x le log in???????
October 17th, 2008 at 8:44 pm
I agree with Salma, until now I can’t log in…I really don’t know what to do….It give hassle for me….Please do more than something? Thank you.
October 17th, 2008 at 10:48 pm
my bills already registered at classic MB2u… it’s necessery to re-register to the present web-site? tu yang aku MALEH ni.. any respond WM?
October 17th, 2008 at 10:50 pm
Lebih suka maybank2u yg lama lebih laju, lebih simple, lebih senang.
maybank2u please buat 2 version laa, satu lite version punya , saya tak suka lah cantik2 tp servis lembab2 nie, masa itu emas.
…tergendala jap nak transfer duit
October 18th, 2008 at 7:04 am
Why change to an even slower “NEW & BETTER LOOK” when I cannot even access basic functions like checking my balance??? Please STOP whatever you are doing and go back to basics and focus on us the customer!!!
October 18th, 2008 at 9:56 am
i Failed to log in on the 16 Oct evening it was then that i noticed the changed in web page. It took toolong to open up the different facilities. I onl;y managed to get my transaction done on th 17 Oct early morning.
any way I still prefer the old setting. Thank you for restoring now.
regards,
esther
October 18th, 2008 at 2:27 pm
M2U is Back…… Today I having a good day with new M2U
Good Job Guys….
October 18th, 2008 at 6:33 pm
Hi M2U,
What happen to the old website?? Shouldn’t customer be informed that M2U is changing their new look?
I manage to log in the new site. It is very impressive, but quite confusing to browse through the section that I need. For example there is no Internet Transaction History section. How am I able to check what sort of future payment I made before???
If M2U is intended to make a new impression on their new Online Banking website, please make sure you remain all features available in the old version and add anything new to the new one.
Thanks.
October 19th, 2008 at 6:29 am
Why I can’t see my transaction history anymore?
October 19th, 2008 at 6:42 am
so many comments already, where is the admin to clarify all the problem. pls la manybank! This the way you all treat your customer, telling to keep sending but no answer!
October 19th, 2008 at 11:00 am
Laman Web yang baru amat mengelirukan, Terlalu slow. hingga sesuatu perkara yang urgent tidak dapat di lakukan. Laman Web yang lama lebih terancang dan teliti serta tidak kelam kabut. Di harap pembaharuan yang akan datang tidak lagi menyusahkan pengguna. Sekian
October 19th, 2008 at 11:26 am
Kenapa dah elok2 tup2 jadi susah dua tiga kali nak login,bosan la macam ni.orang nak cepat ni duit tau jangan main2 ok
Terima Kasih
October 19th, 2008 at 12:54 pm
The system was too sloooowwwwwwwwwwwww……
For me, i think that the old version proven user faster and friendly better.
Especially i open the transaction history, it not showing my account details like last version which contains of all the information..
I am also suffer enuff by “error message” or ’service is currently unavailable’ message…..
October 19th, 2008 at 3:16 pm
Memang menyusahkan..nak bayar bil pun x dapat. Hari ni terpaksa pegi bayar di pejabat pos. Sakit hati betul..
October 20th, 2008 at 9:59 am
Nak upgrade buat la kat test server. Jangan la published dulu. Dah betul2 settle baru la published. Sementara tu, biarkan M2U yang lama. Susah la macam nie. Memang menyusahkan betul !!!!!!!!!!
October 20th, 2008 at 10:54 am
Dear all,
Nilah korang, x da sikap penyabar dan bersyukur dgn apa jua yg org lain
buat utk kebaikan yg lbih pd korang. Korang suma english punyalah terrer giler….jd da tentulah korg ni educated. bila da mcm tu, korg suma kena paham. Benda ni baru nak implement, mestilah ada masalah2 teknikal yg akan d hadapi ole system provider. Dorg suma mesti nak buat yg sehabis baik, suma utk pelanggan2 Maybank yg setia selama ni. Tp perkara biasa la bila nak mulakan sesuatu yg baru, akan ada rintangan dan cubaannya. Kalu suma trus ok jer, x da la yg bergelar perintis atau pakar dlm sesuatu hal. Sebab apa, org slalu kata, kita mahir bila selalu mencuba dan sentiasa belajar dr kesilapan.
Korang x try lg pun web yg da siap spenuhnya, da kata dan komen yg x munasabah langsung. Da cuba nanti, bru la tau best ke idaknyer…jgn teka jantina anak dlm kandungan yg bru 2 minggu…..
Saya berani katakan, pihak Maybank pasti ada sesuatu yg lebih hebat dr website yg lama utk d hadiahkan pada pelanggan yg setia ni. Sebab tu la d pkenalkan muka baru ni. X kan Maybank nak buang duit mcm 2 jer kan….
Selama ni pun, saya da biasa guna Maybank2u dan da byk sgt manfaat yg saya dpt darinya. Jd kalu skrg saya nak kutuk dan hentam habis-habisan dan gunakan kata2 yg x sdap d baca, mmg la saya layak d gelar org yg x kenang budi, lupa daratan, buta hati dan akal fikiran. Dan yg paling teruknya,
rakyat Malaysia yg da hilang budi bicara dan pertimbangan dlm hidup. Sentiasa nak mengeruhkan hal2 yg remeh temeh, padahal siapa yg akan dpt semua kebaikan itu nanti????
Untuk pihak pengurusan Maybank, teruskan usaha utk menaiktaraf lg website Maybank2u. Semua komen2 yg ada sebagai pendorong utk myediakan yg lbih baik bg semua pelanggan setia Maybank selama ni. Saya tahu anda mahukan hanya yang terbaik utk kami semua…Congrats!!!!!
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October 20th, 2008 at 12:53 pm
Hi, nice improvement. I understand the maintenance you are doing now. Yes, the login session is slow, another improvement to do for your new online banking system. I still use the classic online banking for now.
Good job!
October 20th, 2008 at 3:05 pm
setahu saya dia tak lembap ia baik abaik ajeeeee
tetapi harus ada pembaharuan untuk pelanggan2x nyer….
October 20th, 2008 at 6:28 pm
Nice outlook horrible speed. A simple homepage won’t take 2 minutes to load but yours did.
And where’s the rates link? I need to see the daily gold rate.
October 20th, 2008 at 11:12 pm
I think the system is still under testing that why the new Maybank2U is slow. Hope Maybank can improve the speed so that the customer will happy with the new look and for convience to all user. After browsing today, the speed had been improved greatly and faster as usual. Keep the system faster will make the customer happy with Maybank. Compare with other internet banking Maybank are the faster and advanced in everything for computer savy to any layman, Keep the Good Job!!!!.
October 21st, 2008 at 7:29 pm
Azizah AR, perkhidmatan yang disediakan maybank ni bukan khidmat masyarakat tapi ini adalah perkhidmatan berbayar. Maybank adalah satu entiti perniagaan, dan pengguna adalah pelanggannya. Sebagai pelanggan saya tak peduli masalah atau rintangan yang mereka hadapi, saya mahukan yang terbaik sebab saya pelanggan. Itu fakta!
Maybank dah run m2u ni banyak tahun, bukan setahun dua. Diorang dah ada cukup data untuk analisis. Atau sekurang-kurangnya boleh simulasi traffic.
Quoted: Dan yg paling teruknya,
rakyat Malaysia yg da hilang budi bicara dan pertimbangan dlm hidup. Sentiasa nak mengeruhkan hal2 yg remeh temeh, padahal siapa yg akan dpt semua kebaikan itu nanti????
Seriously ini bukan remeh temeh, ini soal banking, everyday banking.
October 22nd, 2008 at 7:50 pm
tahniah…satu paparan baru yang menarik - i always like Maybank2u.com since yr 2000 lagi. tapi satu hal perlu difikirkan juga ….pastikan MENU yang dipaparkan adalah user friendly. sebagai pengguna lama (since year 2000) kita dah tahu & HAFAL di mana tempat MENU yang perlu diklik untuk sebarang transactions - iaitu SEBELAH KIRI website macam on the OLD MAYBANK2u Classic… tengok saja dari atas ke bawah….sooo easy!!! tolonglah…diulang sekali lagi, tolonglah…. JANGAN LETAK MENU-MENU itu berterabur di sana sini macam kat website bank-bank lain tu… memang le cantik tapi menyusahkan kita pengguna saja. tolong tambah juga dari segi kecekapan & kelajauan seperti the OLD MAYBANK2u Classic…
anyway, it’s very good improvement. tahniah!!!
October 23rd, 2008 at 12:28 pm
Hi, Conguratulation to my new M2U!
I would say that it’s look great from the design and more info are added. Good!
But one thing i need to comment is the speed to log in is slow and session expired to buy share when pick hour. Please take note on that!~ Thanks!
October 25th, 2008 at 9:04 am
Azizah AR…
Aku setuju… jgn meremehkan benda tak remeh… dapat benda baru dah kelam kabut… memang la pasal duit… Maybank pun nak sambut “Raya” buat baju baru, muka baru… so yang marah-marah tu… ada kelemahan sikit je…
M2U dah bertahun selamat kan wang ringgit dan masa…
aku la ni tak ingat dah mana pos office, mana nak bayar bil air… semua tapp-tapp je… Online je…. kan ke senang…
Aku setuju sangat komen hang… Hatta.. hang boleh baya guna kereta la kalau tak sanggup nak tunggu improvement….
December 10th, 2008 at 10:21 pm
I’m trying to print out my account statement for 3monts but cannot because the said “not a passbook holder”. I don’t understand and how could I print all the statements online? I just need them very soon. But, once I went to my branch they said I have to wait for a week. Unbelievable..! Then, what was the purpose of online banking if we still cannot do online job? Maybank really-really troublesome and compare with other banks, Maybank was too slow. Yeah, your latest website not too user friendly. And its damn hard for new user. And, please improve the quality of Maybank. I’m not satisfy until I can print my statement online. I cannot take a leave everyday just to go to Maybank. Thats ridiculous man. And, I hope the best from Maybank. Thank you
December 16th, 2008 at 11:54 pm
It had been one week i tried to place Order Entry after i back from work during weekday (after 8pm). The system keep telling me “Server rejected the order for the following reason - Service Unavailable”. Even when i try to access Online Enquiries, it show “System is not available currently”. But the “Currently” seems to be forever for me. May I know what happen to M2U?? I really disappointed with this.
I dont think this is so called “Improvement” from the supporter, this is lag behind. It shouldn’t happen.
Appreciate if Maybank could overcome this problem ASAP.
December 21st, 2008 at 5:44 pm
Assalamualaikum Maybank Group and greetings to All of you,
I am one of the students of Universiti Utara Malaysia.Here i want to say that Maybank is the best Finacial group of services in Malaysia because your ATM machice are here.Even here we have Bank Islam but their services are worse… Ijust want to Maybank some opinions and suggestions regarding improvement of your services.As we know In UUM we have only 1 ATM machine.That is very good performance. And now i just want to suggest to Maybank, if you can put another 1 ATM machine at Dewan Penginapan pelajar Kolej Muamalat because if there is your ATM services, for sure we will support your services because even at this Dewan Penginapan Pelajar have Bank Islam ATM machine but Bank Islam in UUM do not perform teir serviices well (WORSE).
Can you imagine, only 1 Bank Islam ATM for around 7000 students here and this ATM Machine always gives us problem and Bank Islam don’t take any action…. Think ???? Here Maybank can improve your services and i guarrantee one Maybank will be the next panel banking & financial for Universiti Utara Malaysia.
We hope that maybank will put some facilities In Universiti Utara Malaysia like more ATM MACHINE,SOME CASH DEPOSIT MACHINE and 1 SERVICE CENTRE here…. because all of us generally wat Maybank In UUM because all services that we need……. MAYBANK CAN FULFILL & PERFORM
RIZAL RAZALI
BACHELOR OF MUAMALAT ADMINISTRATION HONS.
UNIVERSITI UTARA MALAYSIA
KEDAH
January 9th, 2009 at 2:11 pm
Hey Nat, for your information we do provide such feature. You just need go to M2U History, whereby you can view all your Internet Banking transactions initiated via M2U for the last 60 days which includes information such as Date & Time of transaction, Transaction Details, Effective Date, From Account To Account, Amount (RM), Status Reference, and option to reprint your receipts.
January 9th, 2009 at 2:15 pm
Dear Fatah, there are 3 generic locations in M2U that you can request for a TAC number:
1. “Request a TAC number” link under “Utilities”.
2. “Request a TAC number” link at the 1st step of performing transactions which require TAC.
3. “Request a TAC number” link at the step whereby you need to confirm your transaction and key in your TAC, beside the TAC field.
January 13th, 2009 at 3:53 pm
dear admin, plese put the history transaction bigger ,easier to find .over all the home page is excellent but the login page is dull put some design in it .
February 8th, 2009 at 12:09 pm
I think this is spam email, admin pls verified this email
Dear Maybank customer,
We are hereby notifying you that we’ve recently suffered a DDos-Attack on one of our’s Online Banking server. For security reasons you must complete the next steps to verify the integrity of your Maybank account. If you fail to complete the verification in the next 24 hours your account will be suspended.
Here’s how to get started:
1. Log in to Maybank online account (click here).
2. You must request for TAC via Maybank online banking - your TAC will be sent via SMS to the mobile phone number you registered.
( you can find the “Request a TAC” button in the Utilities menu of your account )
3. Logout from your account and close the browser.
4. When you have received the TAC (Transaction Authorization Code) on your mobile phone, go to our secured verification server and submit the requested information (Username, password and TAC). (click here) to go on our secured server.
5. Please allow 48 hours for processing.
Please comply and thanks for understanding.
© 2001-09 Maybank. All rights reserved.
March 3rd, 2009 at 10:02 am
dear admin,please put ’search’ box
i want to find maybank swift code.
thx
March 3rd, 2009 at 7:41 pm
Dear Admin, I would like to make two compliments for the Taman Tun Dr Ismail Maybank Branch Assistant Branch Manager Pn Siti and the Executive Mr K. Balasubramaniam for acting so pofessional in solving my case in opening a savings account where I had a nightmare at the Maybank Bukit Bintang Branch. My Highest compliments goes to the both of them in solving my case. Please make sure that these two be on the promotion list in your Company. Thanks to the both of them.
March 5th, 2009 at 10:13 am
hi admin, im having little prob on mbb customer service, accually i want to speak to operator but there’s no option to speak to customer service and none of the option in customer service can fix my prob. so i would like to suggest to create an option to speak to customer service.
March 5th, 2009 at 8:15 pm
Dear Admin, i agree with Nana that search box will be more convenient for the user to use and agree with Nurul that the customer service need to have a option that got someone to speak with, cause sometimes really cant get what we want from the customer service. By the way, i also searching for the SWIFT CODE for maybank, i tried to search from internet and even from the customer service but i cant find the answer. Please sent it to my email or put it in the blog so that others can look for it. Thanks
May 26th, 2009 at 10:26 pm
Hi Admin,
I have a problem of your session timeout. If I open a new page to a new tab or to a new window, and after surfing on 2nd page/tab, the ‘untouch’ 1st page session is ‘timeout’ed. Is there any solution for your session handling for more convinience and more ‘practical’. TQ.
- travian
December 24th, 2009 at 8:14 pm
Hi maybank.. About online banking demo, Fuh Fantasic..
- 
016 8722549
Di harap security website ni dipertingkatkan dari masa ke semasa..
Terima kasih maybank
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