The Promised Experience
Categories: General
Phew! It’s been a long, long day here for the M2U team. After our long journey revamping M2U, we proudly launched the new site this morning. We are thrilled that all of you are showing so much interest in the new website.
In preparation for the site launch, we had increased our servers and bandwidth. However, it is clear that the massive interest that you have shown in the new site far exceeded our preparations.
The servers held up under the increased load, but the inevitable happened and because all the site visitors kept re-trying and refreshing the website, it perpetuated the bandwidth spike which literally overwhelmed all the network routes leading to the servers.
We want to assure everyone that we are hard at work to resolve the access speed. The M2U team sincerely apologises for inconveniencing your online banking today on the all-new, all-you experience we promised.
We hear your comments and are continuing the journey to deliver the promised experience.
October 16th, 2008 at 11:13 pm
It’s good to note that Maybank is delivering better services to users of Maybank2u.com.my.
However, as you may already know, the access speed and response of this new site is extremely slow thus using this site is a really painful. Pls also make this site accessable to mobile devices like Windows mobile devices and also on the Blackberry platforms, eg. OS 4.6, etc.
Thank You for listening.
October 17th, 2008 at 2:27 am
Hi there,
I appreciate the effort M2U put into the brand new interface. Frankly speaking, it is much easier to use and the brand new fancy interface is just nice. It took me not more than few visits to the website to get familiar with it.
Speaking of which, the reason why i had been there for “few times” simply because i failed to load certain pages and M2u logged me out straight away. I understand from your blog post that the problem was caused by number of visitors exceeding server’s bandwidth/load. While M2u is an online banking website, i believe that most of us who visited the site today, has some serious stuff to be done instead of just browsing through your new bling bling interface. The number of visitors shouldn’t be much higher than any ordinary day and i believe the bandwidth spike that you people observed are simply because of people keep on refreshing instead of a climb in numbers of visitors. Or in other word, the new M2U inherited and amplified the old problem of the old M2U : speed !
Take a look at this : http://www.lowyat.net/v2/latest/ippy-internet-banking-anyone-2.html
It seems i’m not the only one complaining and i read from here that m2u spent an estimation of RM5 million for the new version. I don’t mind having the old interface if you all spent the 5 million on upgrading the existing server. Speed was the only reason that stopped M2u from being my number 1 online banking service. I am impressed by the services and number of payee supported by M2u, but some time the speed issue had forced me to switch to the other banking services. SPEED !
There is practically zero upgrade from maybank2u i experienced today.
October 17th, 2008 at 8:51 am
hi there, well, i’ve been using the maybank2u website, in fact, all the while i’ve been using it, but since the new version of maybank2u implemented, seems like the speed of the website is slower compare to classic version. can anyone improve on that. i’m getting fed up using the new version as it keep letting me waiting to load. it’s a bad experience.
October 17th, 2008 at 9:05 am
The new website is very slow, and keeps on showing inconsistency, after I login in, it automatically logs me out even if I’m still accessing my M2U. Please address this as I need to pay some bills via M2U.
October 17th, 2008 at 9:58 am
Very slow. I hate it….
October 17th, 2008 at 10:19 am
I’m very disappointed with the new M2U system performance.
Users are experienced sort of “system down” with the new M2U as most of the time we receive system message as “System unavailabl” or some other system message. In other word, we are not able to perform any transaction.
As a financial institute, it shouldn’t take more than 1 day to resovle “system down” issue. It caused a lot of problem to users who wish to perform any transaction via Internet Banking and it is a revenue loss to Maybank as well.
Please rectify this problem immediately!!!
October 17th, 2008 at 11:26 am
It is abit troublesome for me to log in to Online Stock, which I visit very often. Yesterday and today, I experienced very slow loading of page. I only can log in after several attempts. Since Maybank2U is famous by its online banking, I would like to suggest to make the online banking log in box bigger and more prominent - like previous site and also easy to access. Thank you
October 17th, 2008 at 11:33 am
still very, very slow… I like the classic m2u more…
October 17th, 2008 at 11:45 am
[...] They’ve already realized this challenge but are still working on it. Already I’m thinking; how long more will they need to get a solution? Or, was there (ever) a planned fallback solution? [...]
October 17th, 2008 at 12:43 pm
The access speed is too slow and unacceptable. Please increase your bandwith..
October 17th, 2008 at 2:14 pm
Good job guys. Its look nice.
However, I need to browse thru all the content before starting my online banking.
Few comments:
1. Too slow compared previous service.
2. Can’t log in easily. Tried to call your customer service but all engaged.
3. Operations expire too fast. Not even idle for less than a minute, the browser closed. But the message appeared shows that no activity since last 5 minutes. What happen?
I heard that maybank spent millions to setup this new website, but how come the service is worsening? Please make it more user friendly like before. Just increase the security a little bit.
Just my sekupang opinion.
Regards
October 17th, 2008 at 2:29 pm
Logging on into the new M2U portal has become a really very frustrating
experience because we can hardly access it at all most times of the day, even in the wee hours after mid-night! All the facilities under the portal seem to be something worse than a “world-wide-wait” because each and every service under the portal takes ages to load, if ever at all. Instead of encouraging, it is discouraging from us to log on into it.
The previous Maybank2U portal is very fast and quickly accessed.
Can we revert back to the old portal or can something be done to rectify
the problem?
October 17th, 2008 at 2:40 pm
Please disregard my previous comment because of a slight typing error.
The comment should have been correctly typed as below.
Logging on into the new M2U portal has become a really very frustrating
experience because we can hardly access it at all most times of the day, even in the wee hours after mid-night! All the facilities under the portal seem to be something worse than a “world-wide-wait” because each and every service under the portal takes ages to load, if ever at all. Instead of encouraging, it is discouraging us from logging on into it.
The previous Maybank2U portal was very fast and quickly accessed.
Can we revert back to the old portal or can something be done to rectify
the problem as quicklt as possible?
October 17th, 2008 at 9:34 pm
The new web site is slow, infact very slow. After 5 minutes, the login page to online banking still not appear. Login take much longer compare to classic M2U. Every actions to perform online banking become time wasting in new M2U. For me classic is much users friendly & definitely more efficient.
It look like M2U become a techie web site, plenty of images, complex to navigate & a moster to load. Will the authority in Maybank please ask the web designers to design the web portals with “KISS” in mind.
Oh, by the way the Login button on Right hand top corner not really work in IE8 Beta.
October 18th, 2008 at 7:43 am
Access to M2U is via unsecured http:\ & not via secured https:\. I dont know if this should be the way since M2U have used secured https all the way before.
If this is so, please inform users.
October 18th, 2008 at 11:44 am
ah. it’s always nice to have an explanation. at least i know why i was having so much difficulties logging on.
October 18th, 2008 at 3:00 pm
dear all
i notice the new M2U website and very impressive. For the people that complaining that the site is slow, are you sure is the site is slow or your PC/laptop is slow(too many junks, huh?)? or the network? or the broadband line?
give the team some credit based on the effort being done to revamp the old “classic” conventional site. i will still vote them as the best banking site. arhhh can’t compare the rest internet banking (malaysia) with them.
October 20th, 2008 at 12:01 am
i really UPSET with the so call maybank2u NEW SKIN…. i cant pay my bils !!